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MÉTHODES DE PAYEMENT

Toutes les transactions sont réglées en dollars canadiens. Nous acceptons American Express, Visa, MasterCard et les virements bancaires pour les commandes internationales.

Les commandes sont soumises à vérification et acceptation avant expédition. Votre carte de crédit sera débitée au moment de l'expédition de votre commande.

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53x11 Cyclerie — Politique de Retours et d’Échanges

Retours sur les vélos configurés en usine

• Les vélos doivent être neufs, non utilisés et retournés dans leur emballage original.

• Une autorisation préalable est requise dans les 5 jours suivant la réception pour être admissible à un remboursement.

• Veuillez contacter la boutique avant tout retour.

• Des frais de restockage de 10% s’appliquent à tous les retours approuvés.

• Aucun envoi COD (contre remboursement) n’est accepté.

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Retours sur les vélos configurés sur mesure

• Les vélos personnalisés ne sont pas retournables.

• Dans des circonstances exceptionnelles, un retour peut être accepté avec une frais de restockage de 20%, et uniquement après approbation préalable.

• Veuillez parler avec un membre de notre équipe pour évaluer la situation.

• Aucun envoi COD (contre remboursement) n’est accepté.

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Retours sur les pièces et accessoires

• Les retours sont acceptés sur les pièces et accessoires neufs et non utilisés dans un délai de 20 jours suivant l’achat.

• Dans les 10 premiers jours : remboursement complet selon le mode de paiement initial.

• Entre 10 et 20 jours : crédit en magasin ou carte-cadeau.

• Les articles doivent être en état original et vendable, avec l’emballage et les étiquettes intactes.

• Des frais de restockage peuvent s’appliquer, selon la nature ou la condition de l’article.

• Aucun envoi COD (contre remboursement) n’est accepté.

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Retours et Échanges — Politique Générale

Si, pour quelque raison que ce soit, vous n’êtes pas satisfait de votre achat, vous disposez de 5 jours pour :

• Retourner l’article pour un remboursement (des frais de restockage peuvent s’appliquer), ou

• L’échanger pour un autre produit.

Tous les articles — y compris les vélos — doivent être neufs, non utilisés, et retournés dans leur état vendable d’origine, avec tous les emballages, protections et étiquettes.

Les frais de transport pour les retours ne sont pas couverts par 53x11 Cyclerie.

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Avis Important — Aucun envoi COD

53x11 Cyclerie n’accepte aucun envoi COD (contre remboursement), que ce soit pour un retour, un échange ou un traitement de garantie.
Tout colis envoyé en mode COD sera refusé automatiquement.

 

CUSTOMS, DUTIES, TARIFFS, TAXES AND VALUE ADDED TAX (VAT)

All parcels are subject to customs, tariff, duty, Value added Tax (VAT), etc.

The amounts are typically determined based on a combination of factors that may include:

1. The merchandise's country of origin or manufacture
2. The merchandise classification, using a system adopted by the countries that we ship to
3. VAT rates are set by the country to which the order is shipping

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

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INTERNATIONAL RETURNS & EXCHANGES

Please complete this return form and include it in your shipment. Refer to our Returns Page for our full return policy. Send your item via traceable method to the following address:

53x11 Cyclerie – Returns Center
549 Chemin Knowlton
Knowlton, Qc J0E 1V0 (Canada)

Sorry, we cannot accept COD deliveries

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RETURNS - CUSTOMS, DUTIES, TAXES & VAT

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.

FEES:

​Before shipping to you, our mechanics assemble and pack your bike as part of the purchase price. This includes parts requiring mechanical expertise such as shifters, derailleurs and bottom bracket. Some parts such as front wheel, saddle and bars will arrive unistalled in order to fit the bike into its box. These are commonly adjusted parts that can typically be installed with an allen / hex key.

Factory spec bikes: A restocking fee of 10% of your purchase price will apply. This includes labor and packaging costs.
Custom spec bikes: A restocking fee of 10% of your purchase price will apply. An additional fee will apply to cover the cost of disposed items such as hydraulic fluid, cables, and bar tape which cannot be restocked after the return. The cost of this fee will change depending on what parts are consumed during a custom build.

RETURNING AN ITEM:

Email your completed return and exchange form to [email protected].

Processing time:

1. It takes 5 - 10 business days for us to receive your package, inspect your return, process the inventory, and complete your refund.
2. Once the refund is processed by 53x11 Cyclerie, the time taken for the amount to show in your bank account is dependant on your financial institution.

Any items returned damaged are subject to a fee based on the cost of repairing the item. It is the customer's responsibility to ensure the item is adequately packed to avoid damage in return shipping. If you are unsure about how the item should be packed, please contact us for assistance.

EXCHANGING AN ITEM:

We recommend pacing a new order immediately with the items you would like to exchange to. This ensures you will get your intended product without it going out of stock while your return is processed. You will receive a full refund for the original purchase when it is processed by our returns department.

WARRANTY FOR FAULTY ITEMS:

Email us at [email protected] and we will assist you to resolve the issue. 53x11 Cyclerie reserves the right to determine whether a product is faulty based on quality inspection. If deemed faulty, a replacement item will be shipped subject to stock availability or a refund / credit issued.

COMMON TOPICS:

• RECEIVED INCORRECT ITEM

  Please email us at [email protected] or call at 514-717-5311, citing your order number and the items incorrectly sent.

• RETURN SHIPPING

  Customers are responsible for the cost of return shipping should they select the wrong item or change their mind. 53x11 Cyclerie is responsible for the cost of return shipping if the item is faulty or if the wrong item has been sent.

• WRONG SIZED ITEMS

  We will exchange any product that doesn't fit or the wrong size or color was selected. Return shipping is on the customer.

  Making the exchange is no cost to the customer, the only out of pocket cost is the return shipment to us. In certain cases the customer is also liable for the return exchange.

  No restock fee is applied if the item comes back for a credit.

  We will pay the return shipment if an item was sent wrong. A call tag will be issued at no cost to the customer.

• DON'T LIKE THE PRODUCT

  Please email [email protected] for assistance.